Returns & Exchanges
At NW Digital Radio, we stand behind our digital radio equipment and accessories. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Equipment
Ensure all electronics, cables, and manuals are placed back in their original packaging to prevent damage during transit.
Ship the Package
Affix the provided shipping label and drop off the package at any authorized carrier location, keeping a copy of the tracking number for your records.
Quality Inspection & Refund
Once our technicians verify the hardware's condition, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing